Q: WHAT IS CONSIDERED A FINAL SALE?
A: Any and all sale items inclusive of flash sales, and orders with a coupon code are considered a final sale. Refunds and exchanges are not permitted.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at email@example.com. One of our customer service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at firstname.lastname@example.org and one of our representatives will be happy to assist you.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: To make an return or exchange please print and fill out the form included inside your parcel and send it back with your returned merchandise. In the event of an exchange a standard shipping fee of $7.99 within the USA or $15.99 International will be charged to your card for shipping. Once your return parcel is received processing time is 7-10 business days to process your return. A confirmation email will be sent to you once the refund has been processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?
A: Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team at email@example.com and one of our agents will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
Q: WHAT IS YOUR STORE POLICY?
A: Regular Priced Items bought on Jaxxtaylor.com will be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned.
Q: CAN I HAVE A GIFT CARD OR STORE CREDIT INSTEAD OF A REFUND?
A: At this time we do not offer store credit or gift cards in exchange for a refund.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner.