When you order from Jaxxtaylor we want you to be completely satisfied with your purchase!
However, we understand that online shopping doesn't always go to plan, so these simple steps and tips are here to help.
By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.
HOW TO RETURN
Returned orders must include a completed returns form. Please note, return shipping costs are at the expense of the customer.
The return can then be sent to the following address:
JAXXTAYLOR BOUTIQUE LLC RETURNS
PO BOX 836
MUSKEGO, WI 53150
You can download and print out the returns form here.
OUR RETURNS POLICY
In order for us to provide you with a full refund on your return, it must meet the following conditions:
- Items must be received back at HQ within 21 days of first receiving the parcel
- Be received unworn, unwashed and with all tags & original packaging intact.
- We do not accept returns on sale items (sale items are permanently marked down items situated in sale section).
- We do not accept returns on undergarments (bras/underwear/swimwear) for sanitary reasons.
Our team will inspect the return before we issue a refund, and we reserve the right to refuse the return if it does not meet these conditions. This will then be returned to the sender.
We don't offer exchanges. If you require a replacement size, color or alternative item/s, you have to place a new order. EX: If you order an item that is the incorrect size please return the item (following the Return Policy above) and place a new order for the correct size on the website.
Return shipping is to be covered and paid for by the customer.
We process all of our returns within 2 days of receiving your items, after which you will receive an email with your return approval information when the return has been received and inspected.
Please keep in mind, domestic returns by regular post can take about a week, while express post should take 3 days. International post can take up to 2 weeks to arrive.
ANY FURTHER ISSUES OR ENQUIRIES?
Please email email@example.com with any other issues or concerns with your order, and we will handle this with the highest priority.