SHIPPING & DELIVERY

SHIPPING DESTINATIONS

Jaxxtaylor ships worldwide, excluding Nicaragua, Cuba, Iran, North Korea, Syria, Sudan, Serbia, Algeria, Oman, Montenegro, Yugoslavia and Tunisia.

PRE ORDER ITEMS

Pre order items take 2-3 weeks to be delivered. These items are all from the Jaxxtaylor Collection. Pre order items are marked on product pages in bold. 

US SHIPPING

We charge a flat rate of $8 for all domestic orders. We use USPS, which provides you with a unique tracking code for your package that can be tracked online. USPS arrives within 2-3 business days from the date your order has been shipped.

Free Shipping is valid for orders that total USD $150 or more, excluding the cost of shipping and that are being delivered to an United States shipping address. Free shipping for these orders is automatically applied during the checkout process and are shipped via USPS Priority Mail. 

INTERNATIONAL SHIPPING

We use DHL Global Mail International shipping services. Please note that business days do not include weekends or national public holidays.

Free Standard International Shipping is valid for orders that total USD $200 or more, excluding the cost of shipping and that are being delivered to an international shipping address outside of the United States. Free shipping for these orders is automatically applied during the checkout. This offer is not valid with Express International Shipping.

EXPRESS INTERNATIONAL SHIPPING

Express International Shipping generally takes 2-5 business days for orders to arrive once shipped. Please note that this is not a guaranteed timeframe and delays may occur.

Signatures are required upon delivery for all express international shipments. PO Boxes will not be accepted - if you select express international shipping and your order is addressed to a PO Box it will be delayed from shipment while we organize an alternate address with you.

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Jaxxtaylor is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

ADDITIONAL INFORMATION

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email info@jaxtaylor.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

If a change of address is made directly with your local post office or DHL, Jaxxtaylor will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with Jaxxtaylor via our Customer Care contact service prior to your order being shipped.

If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), Jaxxtaylor reserves the right to charge a reshipment fee of $5 USD for United States orders and $10 USD for international orders (standard international shipping).

Jaxxtaylor is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.

For further information, please contact us at info@jaxxtaylor.com.

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